About
Built by people who care
about the trades.
RoundTrip is a product of Traxs Group LLC — a small company with a big belief that trades businesses deserve better software.
Our mission
Professional operations software shouldn't cost a fortune.
Most field service management software was built for large enterprises — complex, expensive, and designed for teams with dedicated IT departments. A 5-person HVAC company or a two-truck plumbing operation doesn't need that. They need something that works.
RoundTrip was built from scratch for small and growing trades businesses. Every feature was designed around how a real service call actually works — from the dispatcher's first call to the technician's final signature.
The team
Real people. Real commitment.
Pete Carroll
Founder & CEO · Traxs Group LLC
Pete built RoundTrip from the ground up — every line of code, every architectural decision, every late night debugging session. His background in software engineering and his belief that small businesses deserve enterprise-quality tools is what drives the product forward.
Robin Carroll
CMO · COO · Secretary · Traxs Group LLC
Robin keeps Traxs Group running — from marketing and brand strategy to operations and customer relationships. She is the reason RoundTrip looks professional, sounds consistent, and reaches the right people. The business runs because Robin runs it.
Photos coming soon — we've been a little busy building the product. 😄
What we believe
How we build RoundTrip.
Simple beats clever
A feature that confuses a technician in the field is a feature that doesn't get used. We design for clarity first — every time.
Honest pricing
No hidden fees, no per-seat surprises, no annual contract traps. The price you see is the price you pay.
Real feedback shapes the product
Our early customers have a direct line to us. When they tell us something is broken or missing, we listen and we act.
Built to last
RoundTrip is engineered for reliability and longevity. We build it the right way so it can serve your business for years, not months.
Get in touch
We actually respond.
Have a question about RoundTrip? Want to see a demo? Thinking about signing up but not sure which plan? Just email us — Pete or Robin will get back to you the same day.
hello@traxsgroup.comReady to run a tighter operation?
Join trades businesses using RoundTrip to dispatch faster, invoice sooner, and grow without the chaos.
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